When your plant(s) arrive, carefully remove them from packaging, protecting the plant from separating from the root base, and soak them in water for a few hours and/or after preparing a home for them, fill the hole with water first. Once the plants are in the ground, we are not responsible for loss due to improper planting, weather, cats landing while running from the dog, soil conditions, small children helping, pests or rodents damage, or being stepped on.
If there are any concerns or questions, please contact me within 7 days and include a photo in original packaging.